|LC Classifications||HF54.5 .M55 2008|
|The Physical Object|
|Pagination||xvii, 176 p. :|
|Number of Pages||176|
|LC Control Number||2009367008|
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a . Having read an article in Forbes on Ms. Bolton’s “Service Excellence” that offered positive guidance for modern customer service challenges, I decided to review the book myself. As a member of a customer service organization, I am always looking for ways to turn challenges into opportunities.4/4(1). The book: “Business-Focused IT and Service Excellence” David Miller, BCS, isbn Amazon Books BCS/Turpin Distribution Good Book Shops The web site: LinkedIn Profile for: David Miller (DavidMiller1) LinkedIn Group for: “Business-Focused IT and Service Excellence”. What's the secret to a company's continued growth and prosperity? Internationally known marketing expert Al Ries has the answer: focus. His commonsense approach to business management is founded on the premise that long-lasting success depends on focusing on core products and eschewing the temptation to diversify into unrelated by:
From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in Cited by: "Business Focused IT and Service Excellence" provides that bridge. Designed to give IT professionals a thorough understanding of their business colleagues and customers, it sets ambitious new goals for IT service delivery and demonstrates how to achieve them.5/5(1). Most Customer Service Books. But that doesn’t mean that there aren’t books that can help you get better at perfecting customer support. In fact, there are books that, on the outside, appear to have nothing to do with customer satisfaction, but that can completely change the way you approach working with your customers.. At least they have for me and many of my friends and coworkers. The right book can be a huge timesaver, helping you avoid common pitfalls and grow beyond the limits of your personal experience. But there are so many customer service books published that you could spend your entire career just reading : Mathew Patterson.
In light of the recent economic recession, Service Excellence topic is drawing more attention. Being more customer-focused and providing Service Excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps business to win clients in an extremely competitive environment. fact, review BUSINESS FOCUSED IT AND SERVICE EXCELLENCE DAVID MILLER certainly provide much more likely to be effective through with hard work. For everyone, whether you are going to start to join with others to consult a book, this BUSINESS FOCUSED IT AND SERVICE EXCELLENCE DAVID MILLER is very advisable. Creating a Culture of Service Excellence 1. Creating & SustainingA Culture ofService Excellence Author of the popular leadership book The Six Principles of Service Excellence (published in ), and co-author of The Leadership Book of Numbers (published in & ).• Prior to launching Performance Solutions by Design in , Theo. The Business of Excellence uses first-hand experiences from high-performance operations to provide invaluable leadership lessons, as well as offering clear, accessible and practical insights on managing teams in any business environment. The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations/5.